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General Business | Audits | Cancellations | Endorsements

GENERAL BUSINESS

DOES AGENCY RESOURCES SELL DIRECTLY TO EMPLOYERS?

No. Our products are sold exclusively through property and casualty agents and brokers like you, whom we match up with top-rated carriers - so you can enhance your relationship with clients.

HOW DOES AGENCY RESOURCES OFFER PRODUCTS THAT AGENTS AND BROKERS CAN’T GET ON THEIR OWN?

Through our relationships with top-rated carriers and the volume of business we place, we can often secure coverage that otherwise would not be available.

AS AN AGENT, CAN I STILL RECEIVE COMPETITIVE COMMISSIONS IF I PLACE THROUGH AGENCY RESOURCES?

Yes. Plus, in many cases, you receive your annualized commission upfront once the first premium is received.

ARE THERE ANY PRODUCTION REQUIREMENTS?

No. You can place one or 1,000 cases with us, with annual premiums from $1,000 to $130,000 and higher.

WHAT’S THE HIGHEST EXPERIENCE MODIFICATION YOU’LL WORK WITH?

1.79

DOES MY CLIENT NEED TO SUBMIT LOSS RUNS?

Yes. Just send three years currently valued loss runs along with the ACORD 130.

HOW DOES AGENCY RESOURCES TURN QUOTES AROUND IN 24 HOURS?

In most instances, we quote in-house. And we’re committed to a turnaround in 24 hours or less.

HOW DOES AGENCY RESOURCES DELIVER UNSURPASSED SERVICE?

Through a combination of excellent relationships with carriers, outstanding products and systems, and a team of individuals committed to your needs.

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AUDITS

HOW ARE AUDITS HANDLED?

Audits are handled directly between the insured and the carrier. The carrier will contact the insured directly for the audit. The insured must comply with the audit request or an estimated audit may be issued and/or the policy may be cancelled for non-compliance. The insured must make every effort to keep audit appointments or reschedule them promptly if a conflict arises.

HOW DO WE GET A COPY OF THE AUDIT?

We will provide copies of audits to our brokers as a courtesy. A copy of the original audit will be sent direct to the insured from the carrier.

HOW DO WE GET COPIES OF THE AUDIT WORKSHEETS?

To obtain audit worksheets the insured will have to provide a letter on their letterhead signed by an officer of the company authorizing the worksheets to be released. The insured may have the worksheets released directly to them or they may authorize the release of the worksheets to Agency Resources.

HOW ARE AUDIT DISPUTES HANDLED?

If the insured disagrees with the audit they need to write a formal dispute letter immediately and submit it directly to the carrier. The dispute letter should be from the insured on their letterhead describing in detail what they feel is incorrect and what portions of the audit they agree with. Any supporting documents, payroll records, certificates and the like should be included along with the dispute letter. The dispute should be submitted to the carrier directly from the insured. They should also send in a good faith payment to the carrier for the undisputed portion of any additional audit premium due. The insured can contact the carrier directly to set up payment arrangements, subject to carrier approval, for any substantial balances after the revision is complete. Audit premiums are due upon receipt.

HOW ARE ESTIMATED AUDITS AND NON-COMPLIANCE CANCELLATIONS HANDLED?

The insured should contact the carrier immediately upon receipt of an estimated audit and set up a physical audit. Estimated audits are issued when the carrier cannot audit the insured’s books and records. This is a requirement of all workers compensation policies. The insured must set up the physical audit prior to any non-compliance cancellation date to be considered for a rescinder/reinstatement. It is also advisable that the insured fax a request to the carrier in writing with their contact name and telephone to provide proof of attempt to comply if needed. Estimated audits cannot be disputed as the information is an estimate. Only physical audits can be disputed. Estimated audits require action to provide compliance on the insured’s part.

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CANCELLATIONS

CANCELLATIONS REQUIRE ACTION PRIOR TO THE CANCELLATION DATE.

  • Non-payment cancellations require payment prior to cancellation date.
  • Underwriting cancellations - may require specific action or information prior to cancellation date - contact our service representatives for assistance.
  • Non-compliance cancellations - require a physical audit to be set up by the insured prior to the cancellation date.
  • Other cancellations - contact our service representatives for assistance.
  • Cancellation for prior audit balance - require payment prior to cancellation date or valid dispute of audit balance prior to cancellation date and payment of any undisputed portion.

HOW DO WE REQUEST REINSTATEMENTS OR RESCINDERS?

Contact our service representatives and we will work with the carriers underwriting department on a case-by-case basis. A copy of any reinstatement or rescinder will be sent directly by the carrier to the insured. We forward our brokers a copy as a courtesy upon receipt.

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ENDORSEMENTS

WHERE DO WE SEND ENDORSEMENT REQUESTS?

You may fax or email any endorsement requests to Agency Resources. We will send these to the appropriate department at the applicable carrier.

WHAT IS THE TURNAROUND ON ENDORSEMENTS?

Most endorsements are processed and sent out by the carrier in 30 days.

WHAT INFORMATION IS NEEDED FOR A TYPICAL PAYROLL ENDORSEMENT?

  • Payroll reduction - a letter on the insured’s letterhead describing the reasons for the reductions along with supporting proof of payroll such as wr-30s or 941s. Detail of class codes and payrolls to be decreased by location.
  • Payroll increase - Detail of class codes and payrolls to be increased by location.

Note: Insured should always pay as billed until endorsements are processed and any changes to premium cycle.

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Products and services are offered through Agency Resources, a division of Safehold Special Risk, Inc., dba Safehold Special Risk & Insurance Services, Inc. in California. Safehold is a division of Wells Fargo Insurance and a non-bank insurance agency affiliate of Wells Fargo & Company. Coverage is provided by unaffiliated insurance companies.

By clicking on links to third-party websites, you will leave the Agency Resources Web site and enter a privately owned Web site that is not affiliated with Agency Resources or its affiliates. The information and opinions found on third-party Web sites have not been verified by our Firm, nor do we make any representations as to its accuracy and completeness. By linking to this Web site, Agency Resources is not endorsing the third-party's products and services, or its privacy and security policies, which may differ from Agency Resources and/or its affiliates. We recommend that you review the third-party's policies and terms and conditions to fully understand what information may be collected and maintained as a result of your visit to this Web site.

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Yes

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